Shipping

We ship via trusted courier partners.
Once dispatched, you will receive an email with tracking details.

For delivery-related queries, contact us at hello@heyloh.shop

Please note: Heyloh cannot guarantee exact delivery times, as couriers are third-party service providers.

ADDRESS ACCURACY

Couriers do not deliver to P.O. Boxes. You must provide a complete and accurate delivery address, including:

Contact name
Cell phone number
Email address
Street number and name
Complex/apartment name and unit number
City/Town
Province / County
Postal code

Heyloh is not liable for refunds on deliveries made to incorrectly provided addresses. Customers are fully responsible for ensuring the accuracy of their addresses.

If you spot an error in your address, please email us immediately at hello@heyloh.shop.

CONDITIONS OF DELIVERY

Couriers deliver during business hours only. Please ensure someone is available to receive your parcel.

If your home will be unattended, we recommend using a work address.

Deliveries to remote areas (farms, mines, plots, embassies, government departments, unsafe areas, etc.) may not be possible.

Heyloh reserves the right to decline delivery in such cases. Orders will be cancelled and refunded in full.

OWNERSHIP & RESPONSIBILITY

Ownership passes to the customer upon delivery to the address provided.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Heyloh is not liable for loss, theft, or unauthorised use of products after delivery is complete.

ORDERS LOST IN TRANSIT

In the rare event of an order being misplaced by a courier:

Heyloh will send a replacement immediately.

Customers do not need to deal directly with the courier.

Heyloh will resolve the matter on your behalf

Exceptions / non-returnable items

Products whose boxes have been opened are non-returnable. 

Failure to Pick Up Parcel

If your parcel is not collected within 14 working days from the notification date, it will be returned to our warehouse. Once returned, we will notify you, and any additional shipping fees required for redelivery will be your responsibility.