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Terms of use

Last updated: 31/08/2026

OVERVIEW

This website is operated by Heyloh. Throughout the site, the terms “we”, “us”, and “our” refer to Heyloh. We provide this website, along with all information, tools, and services available through it, to you on the condition that you accept the terms, conditions, policies, and notices outlined here.

By accessing our website and/or purchasing from us, you agree to use our “Service” and to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available via links. These Terms apply to all users of the site, including visitors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By continuing to access or use any part of the site, you agree to these Terms. If you do not agree, you should not use our website or services. Where these Terms are considered an offer, acceptance is strictly limited to these Terms.

Any new features or tools added to the store will also be subject to these Terms. The latest version is always available on this page, and we may update or modify these Terms at any time. It is your responsibility to review them periodically. Continued use of the site after updates constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your place of residence, or that you have given consent for any minors under your care to use this site.

You agree not to use our products or services for any unlawful or unauthorised purpose, nor to violate any applicable laws (including intellectual property laws). You must not transmit malicious code, including viruses or harmful software.

Any breach of these Terms may result in immediate termination of your access to our services

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred across networks and adapted for technical requirements. Payment details are always encrypted during transmission.

You may not copy, reproduce, sell, or exploit any part of the Service without our prior written consent.

Section headings are provided for convenience only and do not affect interpretation.

SECTION 3 – INFORMATION ACCURACY

We do not guarantee that the information on this site is accurate, complete, or up to date. Content is provided for general information only and should not be solely relied upon for decision-making.

Some content may include historical information, which is provided for reference only. We may update or change site content at any time but are not obligated to do so.

SECTION 4 – SERVICE & PRICING CHANGES

Prices are subject to change without notice.

We may modify, suspend, or discontinue any part of the Service at any time without notice and are not liable for any such changes.

SECTION 5 – PRODUCTS & SERVICES

Some products or services may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Returns Policy.

We aim to display product images and colours accurately, but cannot guarantee exact representation across all devices.

We reserve the right to limit sales by person, region, or order quantity, and to modify or discontinue products at any time.

We do not guarantee that products or services will meet your expectations or that any errors will be corrected.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We may refuse or limit any order at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide accurate and current account and payment information and to update it as necessary so we can complete transactions and contact you.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsement. Your use of such tools is entirely at your own risk.

Any future features or services introduced will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our site may include links to third-party websites. We are not responsible for their content, accuracy, or practices.

Any transactions or interactions with third-party sites are at your own risk, and you should review their policies before engaging.

SECTION 9 – USER SUBMISSIONS

If you submit comments, feedback, or other materials, you grant us the right to use, edit, publish, and distribute them without restriction or compensation.

We are not obligated to maintain submissions in confidence, respond to them, or compensate you.You agree that your submissions will not violate any laws or third-party rights, and will not contain harmful or misleading content.

SECTION 10 – PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, our site may contain errors or inaccuracies relating to product details, pricing, or availability. We reserve the right to correct these and update or cancel orders if necessary.

We are not obligated to update information unless required by law.

SECTION 12 – PROHIBITED USES

You may not use the site for unlawful activities, to violate rights, transmit harmful code, collect data unlawfully, or interfere with site security. We may terminate your access if you breach these rules.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

All services and products are provided “as is” and “as available” without warranties of any kind.

Heyloh and its affiliates will not be liable for any damages, including loss of profits, data, or other indirect or consequential losses arising from your use of the Service, to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Heyloh and its affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain in effect until terminated by either you or us.

We may terminate your access at any time if you breach these Terms. Any obligations incurred before termination will remain in effect.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies posted on this site, form the entire agreement between you and Heyloh and replace any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 20 – CONTACT

For any questions regarding these Terms, please contact us at:
hello@heyloh.shop

Privacy Policy

This Privacy Policy explains how Heyloh (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).

1. INFORMATION WE COLLECT

When you interact with our Site, we collect certain information to provide and improve our services. This may include:

a) Device & Usage Information

When you browse our Site, we automatically collect data about your device and how you interact with us. This may include:

  • Browser type and version
  • IP address
  • Time zone
  • Cookie data
  • Pages viewed, products browsed, and search activity
  • How you navigate and interact with the Site

Why we collect this:
To ensure the Site functions correctly, improve performance, and understand how customers use our website.

How it’s collected:
Through cookies and similar technologies such as pixels, log files, and tags.

b) Order & Transaction Information

When you place an order, we collect details necessary to process your purchase, including:

  • Name
  • Billing and shipping address
  • Payment details
  • Email address
  • Phone number

Why we collect this:
To process payments, fulfil orders, deliver products, communicate with you, and prevent fraud. Where you’ve opted in, we may also use this information to send updates and marketing communications.

c) Customer Support Information

If you contact us, we may collect the information you provide to help resolve your query.

2. HOW WE SHARE YOUR INFORMATION

We share your information with trusted third parties who help us operate our business and deliver our services.

For example, our store is powered by Shopify Inc., which processes orders and payments on our behalf.

We may also disclose your information where required to:

  • Comply with legal obligations
  • Respond to lawful requests (such as court orders)
  • Protect our rights, customers, or business

3. MARKETING & ADVERTISING

We may use your information to provide relevant marketing and personalised advertising.

This may include:

  • Analysing how customers use our Site (e.g. via analytics tools)
  • Showing you ads based on your browsing behaviour
  • Sharing limited data with advertising partners

You can opt out of targeted advertising through your browser settings or industry opt-out tools.

4. LEGAL BASIS (EEA USERS)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal grounds:

  • Your consent
  • Performance of a contract (e.g. fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests, where these do not override your rights

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining records of transactions, unless you request deletion (where legally permitted).

6. AUTOMATED DECISION-MAKING

We may use limited automated processes (for example, fraud detection systems) to protect our business and customers.

These processes are designed to reduce risk and do not typically have a significant legal impact on you.

7. COOKIES

Cookies are small data files stored on your device when you visit a website. We use cookies to:

  • Enable core website functionality
  • Remember your preferences
  • Improve performance and user experience
  • Analyse traffic and behaviour
  • Support marketing and advertising

Some cookies are essential for the Site to function, while others help us optimise and personalise your experience.

You can manage or disable cookies through your browser settings. Please note that doing so may affect how the Site functions.

8. CHILDREN

Our Site is not intended for individuals under the age of 16 (or applicable age in your region). 

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us so we can remove it.

9. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

To exercise any of these rights, please contact us using the details below.

10. DO NOT TRACK

Some browsers offer a “Do Not Track” feature. As there is no consistent industry standard for responding to these signals, our Site does not currently respond to them.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on this page.

12. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: hello@heyloh.shop

13. COMPLAINTS

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with your local data protection authority.